"It used to be." At least for her. It was simpler when she didn't know that any of this existed, but what she does know is she can't lose Kieran the same way she lost Sean. There has to be a way around this and after being stonewalled by those more knowledgeable than she is as though they have bigger things to worry about is incredibly frustrating.

"I'm sorry. I'm not the most optimistic phone company tonight."